Shipping policy

SHIPPING POLICY

Thank you for shopping at Votrix!

1. Processing Time

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Time & Delivery

After processing, estimated delivery time is 7-14 business days. Delivery time depends on your location and the shipping carrier.

Please note that delivery times are estimates and not guaranteed. Delays may occur due to customs, weather, holidays, or carrier issues.

3. Tracking Information

Once your order is shipped, you will receive a tracking number via email. You can track your order using the tracking link provided.

4. Incorrect Address

Please ensure your shipping address is correct at checkout. If you entered an incorrect address, contact us immediately at mjwrbdallhfdlkhmyssyd@gmail.com within 24 hours of placing your order. We cannot guarantee address changes after the order has been processed.

5. Order Cancellation

You can cancel your order within 24 hours of placing it. To cancel, email us at mjwrbdallhfdlkhmyssyd@gmail.com with subject "CANCEL" and your order number. If the order has already been shipped, it cannot be cancelled.

6. Damaged Items

If your item arrives damaged, please contact us within 48 hours with your order number and a photo of the damaged product at mjwrbdallhfdlkhmyssyd@gmail.com. We will send a replacement free of charge.

7. Contact Us

If you have any questions about shipping, please contact us at mjwrbdallhfdlkhmyssyd@gmail.com